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Customer Service (#145,018,995) 

Location: worldwide (CV #145,018,995)

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Though I have no professional qualifications my experience, in roles that have always been face to face roles have allowed me to develop and hone the following qualities:- Excellent people skills – throughout my entire working life I have always worked in roles which were people facing positions and I am comfortable dealing with people from all walks of life Excellent communication skills – verbal or written Able to empathize with people through strong listening skills Excellent customer service skills – an area that I honestly believe has become paramount for the success of any organisation Excellent presentation skills – enjoy disseminating information through presentations and I have presented to small community groups, conferences, local authorities and to MSP's and MP's Experience in funding applications to various funders and local/national government Confident by nature, ability to maintain a professional manner at all times even in the most difficult situations. Motivational skills - this was an area which proved to be very successful for me as working with volunteers I was able to encourage and support many who had lost their confidence and self esteem, also motivating staff and volunteers to understand that they were providing a service that changed peoples lives and that they were appreciated for their efforts and time. In other words buy into the ethos of the organisation. Have managerial experience responsible for staff and volunteers, providing training and support.

Personal Details

Ian Burnett
64 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location

Educational Qualifications

Highest Qualification
Standard X

Professional Details

Professional Experience
15 Years
Additional Information
The only additional information I would like to offer is that I would like to work within a sector where the benefits of my efforts, dedication and commitment to my position are not just to my employer, to whom I would give 100% but also, more importantly to me, to the end user of the service whose life or circumstances have been turned around, in a good way, from the service I have been able to provide. Maybe the sector would be within a charity or not-for-profit sector where the ethos is all about helping people make their lives a better place to be in. How ever I am willing to consider any type of employment where my skills/talents can be utilised.

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    88 days ago
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